Seven days from purchase to change your mind, on one condition we think is fair: let support try to fix the problem first.
Last updated: 12 August 2026
Every paid subscription carries a seven-day money-back guarantee measured from the moment the line is activated. Inside that window, a refund request that meets the conditions below is honoured in full.
The window is not a trial period in disguise — the free 24-hour trial exists precisely so you can test the service without paying at all, and we would much rather you used it.
A technical fault we cannot resolve: streams that will not play, persistent buffering traceable to our servers, or a line that was never delivered. Also a subscription bought twice by mistake, or one bought for channels we told you were carried and are not.
The only condition is that you contact support first and give us a reasonable chance to fix it. Most faults reported to us are resolved the same day, and a working service is a better outcome for both of us than a refund.
Requests made after the seventh day. Accounts closed for breaching the terms of service, including credential sharing and commercial use. Problems caused by your own connection, device or ISP throttling, where the line itself is demonstrably working.
“I changed my mind” after the seventh day is not covered, which is again why the free trial is there first.
Email [email protected] or use the contact form with the email address you ordered under, the approximate date of purchase, and a sentence on what went wrong. Nothing else is needed.
You will get a decision within two business days, and in practice usually the same day.
Approved refunds are issued to the original payment method within five business days. Your bank or card issuer may take a further three to five days to show it, which is outside our control.
You will get written confirmation when the refund is sent, with a reference you can quote to your bank.
Refunds inside the seven days are full, not pro-rated. After the window closes, a term runs to its end; because nothing auto-renews, no further charge follows it.
